My Resume

SUMMARY

Helps customers get up and running by meeting their information and training needs. Reproduces procedures and troubleshoots problems using a hands-on approach. Produces technical and non-technical content for customers and colleagues. Warm, friendly, independent, responsible. Thrives as a member of any creative, motivated, cross-functional team. Adaptive. Enjoys learning and mastering new products and environments. Proficient on a wide range of tools and software. Presently studying for the Salesforce Platform App Builder Developer 401 Certification.

EXPERIENCE

Freelance Technical Writing Consultant
Wilmington, North Carolina — 2015 – Present

Subcontracting for a primary client in the SF Bay Area:

  • Helped a large commercial real estate services firm organize its Development documentation for internal and external users.
  • Helped a large networking equipment firm develop its courseware.
  • Wrote multi-platform developer doc for a teleconferencing PaaS.
  • Wrote API documentation for automotive GPS navigation software.
  • Wrote calibration procedures for manufacturing sensor arrays.
  • Reorganizing internal developer doc in Atlassian Confluence. Created UML class and sequence diagrams.
  • Wrote developer doc for video analytics software using DITA-structured XML.
  • Wrote a benchmarking survey and medical checklist to help reduce mortality at rural maternity clinics in Australia.

Senior Technical Writer, MathWorks
Natick, Massachusetts — 2007 – 2014

Worked with the Embedded Targets team on MATLAB/Simulink software design automation products.

  • Updated large document sets on a rigorous 6-month release cadence.
  • Sought out customer feedback on both features and documentation via usability studies, social media platforms, and interviews.
  • Applied quality lifecycle processes to documentation: requirements analysis, prototyping, authoring, validation, stakeholder reviews, writer’s checklists for final submission.
  • Used standard information types: release notes, getting started, reference, examples, procedures, concepts, demos, and context-sensitive help.
  • Worked with developers during software design and implementation, participating in design reviews, editing user interfaces, working hands-on with pre-release features, and providing feedback.
  • Tested software features. Won an award for creating bug reports.
  • Developed knowledgebase training materials to help new writers learn standard tools and processes.
  • Used XML-based tools in a continuous integration environment to publish to the web, online help, and PDF.

Senior Technical Writer, Symmetricom
Santa Rosa, California — 2001 – 2007

  • Documented GNSS and network-based time and frequency equipment: datasheets, user’s guides, installation instructions, white papers.
  • Design reviewed the SyncServer S300 web and menu interfaces.
    Worked closely with customer service, quality engineers, and technicians.

Senior Technical Writer (Contract), Franklin Templeton Investments
San Mateo, California — 2001 – 2001

Documented Windows Server roll-out for Compaq Enterprise Solutions at a global investment firm. Contract extended twice.

Senior Technical Writer, MarchFIRST/USWeb
San Francisco, California — 2000 – 2001

Conducted on-site visits, worked with business analysts, wrote proposals for an Internet services firm. Documented a payment gateway SaaS API in Javadoc.

EDUCATION

Université Paris Sorbonne (Paris IV)
Diplôme D’Etudes Françaises, French Studies, 1994

PROFESSIONAL ASSOCIATIONS

Vice President and President, North Bay Chapter of the STC
Santa Rosa, California — 2002 – 2005

Received the STC Distinguished Chapter Service Award.